s24+ bluetooth with Dell XPS laptop - I just receive message "couldn't connect"

[NealeC]

Hi everyone

I have a Galaxy S24+ bluetooth issue

I simply wish to pair my phone with my laptop (dell XPS 15) - a simple process!

However, although the phone and laptop seem to pair, the phone then provides a message saying "Couldn't connect" 

Any idea how I start looking into this? The phone connects to my car and other devices fine. Likewise, the laptop connects to other devices without issue.

Thanks in advance

[BandOfBrothers]

It does sound like that one isn't speaking properly to the other which may turn be a setting in the Laptop @NealeC 

https://www.samsung.com/uk/support/mobile-devices/connect-to-a-computer-or-tablet/ 

https://www.dell.com/support/manuals/en-uk/mobile-connect/dmc_ug_and/pair-your-smartphone-to-the-com... 

It might also be advantageous to search for a forum of fellow dell laptop users too. 

If i can be of any further help please don't hesitate to ask  😎 

[Captainrapscallion]

Maybe check the settings on each device. Perhaps one device is already connected to something? And make sure each device is turned ON when connecting. I hope it works!