Problem with volume unless on loud speaker

[cjdev]

I'm having trouble hearing anyone without having the loudspeaker function on my phone. If I try to talk to anyone on the phone without it, I can barely hear them? Any ideas as to why this is happening? Thanks 

[LukeB2]

@cjdev Take a look at this useful link which may help: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-sound-on-your-galaxy-smartphone-....