Problem in Normal Calls

[Tizan123]

Hi there, has anyone faced a issue in s24 ultra when you were on a normal call the opposite person cannot hear properly what you are talking. But this issue only happens during normal call and not on during WhatsApp or any other calls. Do someone has the solution for this?

[Star_girl]

Hi, I don't have this problem on my phone.
I don't really know how to help you, but from my experience if you talk to the Samsung team by filling a feedback form or an error report they will he able to help you.

[Tizan123]

Thank you for the help

[Star_girl]

You are welcome and I hope your problem gets fixed.

[Piper123]

What makes you think that issue is with the S24U and not with their device or network?

[BandOfBrothers]

@Tizan123 does this happen everywhere or in a particular place ?

Does the issue happen with all contacts or select ones ?

[JerryS]

It's not something I've experienced on my S24U. I have had something similar on a much older phone though and I think that was a hardware problem, possibly with the internal mic. It could be an idea to test with a SIM on a different network so you know it's not network related. Does it happen on every mobile call or intermittently?

[Samalo]

I have exactly the same problem.
other people in France too.

[davehorne]

Since the mic works with WhatsApp, I think we can assume the mic is not the issue.  

You also should have two Phone apps, the one that is a green icon is the Samsung issued app.  There is also a Google Phone app.  Try the Phone app you're not already using to see if that solves this issue.  (I tried the Google Phone app on an older  phone but had problems with it.)

Also, in Settings / Device care / Diagnostics you can check out various features of your phone to perform tests on. 

[Samalo]

I have already tried the Google phone application and I have the same problem.