Hi, I'm just looking for a bit of advice if possible.
I'd purchased my S24+ on the 3rd March from the Samsung Store in Leicester, and everything was fine for around 6 - 8 weeks.
Last week of May, the phone began to come up with an issue with the home, an error kept popping up that "One UI home isn't optimised for home screen" This kept meaning my apps had been opening behind my home screen, freezing and nothing loading. After a quick Re-Start this would fix it for a few hours. (All software updated)
The phone began not charging after this - moisture detected in port that would not go away. And wireless charging was not making my battery go up.
I'd contacted Samsung and taken this back to the store purchased from on the 3rd June. They'd checked the device and agreed that this was in perfectly fine condition. Taken it in to do a software flash and replacement charge port under warranty.
A few days later I've picked this up - used a new phone charger and everything worked fine again.
UNTIL, the 18th of June, my device began to not register that I cable was being used, again not charging. This time no moisture detected, again device taken in, charge port replaced under warranty returned to me on the 26th June. New cable used again after this fix.
Now - the recent one.
3rd July - phone not charging, and now moisture detected in port. Again booked an appointment with a Samsung engineer via phone as this would not let me do this online. After speaking with the store manager, they've in essence said that this recurring fault is my issue. I want to preface this by saying I'm in my early/mid 20's, and very ***** about the condition of my phone, I am not unfamiliar with phones, or how to look after them.
They have again taken this phone to have the charge port repaired - and as "a gesture of good will" are supplying me with a phone charger cable and plug. But have said if this issue happens again it will not be covered under warranty and will become chargeable.
Now, I do not work in a moist environment, I have never dropped this phone in any water and it always has a case on. Not only that but this phone was purchased 4 months ago.
From what I understand under the Consumer Rights Act, this product has to be fit for purpose and of satisfactory quality (which obviously repeated not charging is neither)
And that as I have had the phone for less than 6 months the law assumes that the fault is inheritently in the phone.
They've refused a replacement prior to this and said that this is there last attempt to rectify this for me. I am also tied into finance with them so if this next fix doesn't permanently work I'm paying for an item I cannot use.
The store manager has said this issue has never happened to anyone else but I highly doubt that. Moisture detection has been a fault for many years.
Where do I stand should this issue re-occur. After my last 2 "fixes" I'm sure this will.
