Not Receiving Updates on Galaxy S24+ (Model: SM-S926U)

[Shihab_Network]

Hi everyone,

I purchased the Galaxy S24+ last month (April 2025). After setting up the device, I noticed that the Android security patch level was showing as 1 November 2024. Since then, I have been regularly checking for updates through the Software Update option, but it keeps saying "Your device is up to date."

Here are the details of my phone:

Product Name: Galaxy S24+

Model Number: SM-S926U

Baseband Version: S926USQU4AXK4

Android Security Patch Level: 1 November 2024

Can anyone please confirm if this is normal or if there might be an issue with my device? Is it just a delay in the update rollout, or should I take any action?

Thanks in advance for your help!

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Forum

Can you please advise:

CSC code
Where purchased (which retailer)
Which country you are in

[Shihab_Network]

Purchased from in my country Bangladesh.

CSC code: S926UOYN4AXK4

My location: Dhaka, Bangladesh

[Piper123]

Ok you are in the UK Forum, you would be better off reaching out to your local forum

[Sonora]

This is not CSC code, this is version of software. How did you buy an American S24+ in Bangladesh?