10-04-2025 10:00 PM
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10-04-2025 10:02 PM - last edited 10-04-2025 10:02 PM
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If your phone was made for a country that isn't the same as the country your sim came from, updates break.
The above info means I can check in case you didn't know or bought the phone from someone who originally got it from another country
10-04-2025 10:03 PM
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10-04-2025 10:06 PM
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10-04-2025 10:07 PM
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Where is the phone originally from? As already mentioned if it is from different region like US or HNK that will explain lack or updates
10-04-2025 10:08 PM
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10-04-2025 10:09 PM
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10-04-2025 10:11 PM
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Who did you buy it from in UK? What did support say when you asked them to help?
10-04-2025 10:12 PM
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10-04-2025 10:13 PM - last edited 10-04-2025 10:14 PM
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Only doing all of this as the code you're saying isn't a real/valid samsung device code. Again, very sorry for asking to double check again.
As I hate to say it but if that really is what your phone says, it might be fake or something is up...
