Not receiving any software updates from July 2024,

[nikhilragula]

Hello community 👋, I'm using a Samsung Galaxy S24 Ultra from last year. Sadly, I'm not receiving any software updates or security patches 🙁. I have contacted Samsung support several times, but they are not responding properly 😡. Can anyone help me with this? 🙏 #Samsung #GalaxyS24Ultra #SoftwareUpdate #TechSupport #Help

[arianwen27]

What is the exact model name of your device (found in about phone) and which country is your sim card from?

If your phone was made for a country that isn't the same as the country your sim came from, updates break.

The above info means I can check in case you didn't know or bought the phone from someone who originally got it from another country

[nikhilragula]

It's SM-S289B/DS country united kingdom

[arianwen27]

Can you double check? That code doesn't have any results at all. Did you mean SM-S928B/DS

[Tourbillon De La Vie]

Where is the phone originally from? As already mentioned if it is from different region like US or HNK that will explain lack or updates 

[nikhilragula]

It's from Uk

[nikhilragula]

SM-S289B

[Tourbillon De La Vie]

Who did you buy it from in UK? What did support say when you asked them to help? 

[nikhilragula]

I bought from sky mobile , support team is saying wait for some more days , I have been waiting from January 2025

[arianwen27]

Sorry to have to do this twice but you're 100% sure that is what it says. In the yellow part I circled.

Only doing all of this as the code you're saying isn't a real/valid samsung device code. Again, very sorry for asking to double check again.

As I hate to say it but if that really is what your phone says, it might be fake or something is up...