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Haven't received One UI 7 yet on Galaxy S24 (SM-S921U) – Need Clarification

(Topic created on: 4 weeks ago)
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I have this problem too

RehanRaj
Apprentice
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Hi Community,
I’m currently using the Samsung Galaxy S24 (Model: SM-S921U) and I still haven’t received the One UI 7 update. I'm a bit confused and concerned, especially when looking at the Service Provider Software Version listed as:

SAOMC_SM-S918U_OYN_GCF_13_0007 GCF/GCF,GCF/XAA

I've attached a screenshot of my full software information. Can someone please confirm if I will be receiving the One UI 7 update and whether this service provider software version might be affecting it?

Any help or insights are truly appreciated. Thank you!

WhatsApp Image 2025-05-05 at 11.56.14_e0714135.jpg


#SamsungS24 #ONEui7

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9 REPLIES 9
Glenntech
Samsung Members Star ★★
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This device is for the USA and a locked device.
If you are outside of the USA, then you are unlikely to get any updates
You can try connecting to a computer and using smartswitch on the computer to check for available updates
Occasionally using a different sim card can work. But that's probably unlikely for most.
johnz237
SuperStar
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If you are outside the USA, you are region-locked. Then you wont get uodates.

If you are in the USA. Id recommend posting in the respective forum- this being for the UK
Piper123
Samsung Members Star ★
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Looks like Smartswitch will need to be your friend.

Your device was manufactured for the USA market so won't pick up OTA updates here in the UK.
S24 Ultra
Badger42
Helping Hand
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If you are outside the US with the SM-S921U you won't get updates but you could use the internet to see about the U1 software which will get updates outside the US. Also from your screen capture it shows the build as the S24 SM-S921U but the software service as the SM-S918U which is the S23 I believe.
RehanRaj
Apprentice
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Hi, I'm new here.
I bought this S24 Ultra (SM-S921U) from the local market in Pakistan. I noticed the Service Provider Software version shows SM-S918U, which I believe is for the S23.

I’ve already tried SmartSwitch, but no luck—still no One UI 7 update.
Please check why it shows the wrong model and what I can do to get the correct update.

Thanks.
@Badger42 @Piper123 @johnz237 @Glenntech 

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RehanRaj
Apprentice
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I have a Galaxy S24 Ultra (SM-S921U) bought locally in Pakistan. I just want to upgrade to One UI 7, but I'm not getting the update.

I just really love to update to One UI 7

Can someone please guide me on how I can get One UI 7 on this device?

Thanks!

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Piper123
Samsung Members Star ★
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I'm presuming you didn't buy this device new as it looks like someone has tried to flash S23 Ultra into it.

That will likely be why you aren't getting updates......

Can you get the device returned / refunded? I would if you can
S24 Ultra
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RehanRaj
Apprentice
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  • Actually i need solution for this can't be refunded and this CPID imei changed 
  • I want to update to oneui 7
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Piper123
Samsung Members Star ★
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You may not get any updates as the device will likely report non official software....
S24 Ultra
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