No one UI 7 update showing

[ryannpeacch]

I've been looking on forums about onei 7 and everywhere says that I should have received the update by now but unfortunately I'm still on 6.1 is anyone else still waiting for it? I'd appreciate any guidance on what to expect 

Thanks in advance

[AndrewL]

@ryannpeacch: This might explain why you're unable to receive the update over the air. If you have access to a home computer, then you may wish to try installing the update via Smart Switch. 

To begin with, please follow the link below, and click on 'How Do I Get Smart Switch On My PC or Mac' to download the relevant version

https://www.samsung.com/uk/support/mobile-devices/how-do-i-backup-my-smartphone-to-my-pc-or-mac/

Once installed, open Smart Switch, connect your S24 using the USB cable that came packaged with the device, and look for an update prompt on the landing page, next to your device details.

[ryannpeacch]

I have tried this already and unfortunately it doesn't work

[ryannpeacch]

This

[Tourbillon De La Vie]

Yes, not using original csc hence no updates 

[ryannpeacch]

Is there a way I can change it to three?

[Tourbillon De La Vie]

I would establish the original csc. You could paste your imei in one of the decent imei checking sites. That should reveal the original csc. Then you go from there depending what it is. If one the eu ones you could change it back and hopefully ota will start flowing. Check xda forum how best to go about it. Simple change will preserve current data 

[ryannpeacch]

What do I need from here 

EDIT: Image removed by moderator for data protection purposes

[AndrewL]

@ryannpeacch: Please note that your IMEI numbers are visible in Settings > About phone, and are clearly labelled.

[Tourbillon De La Vie]

Contact Samsung support via Members app and ask them for assistance. Your phone is in warranty 

[ryannpeacch]

I spoke to them last night, and they told me I have nothing to worry about, and the update will come to me eventually. I don't understand how i seem to be the only one with 24 ultra who haven't received it