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My brand new Galaxy Watch 6 wants my brand new S24 phone to install Samsung Health Monitor but it can't

(Topic created on: 09-02-2024 07:28 PM)
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StFS
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I'm trying to get my new watch to measure my blood pressure but when I try to do that in my watch, it says that "To enable this feature, install Samsung Health Monitor on your phone." and provides me with a convenient button to press to do just that. When I press it I get notified to "Continue on phone".

But when I look at my phone I get an error: "This content isn't compatible with your phone"

Screenshot_20240209_191605_Galaxy Store.jpg

This doesn't make much sense... it's a brand new phone and a brand new model.

Can anyone help me figure this out? Or am I really just out of luck?

I've tried going directly into the Galaxy Store to search for "Samsung Health Monitor" but I don't find it. I'm wondering if it's possible that this happens because of my location (Iceland)? Can I bypass that somehow if that's the case? If this is the case, where can I find the "supported locations" for this app? I just don't get how that app can be installed on my watch but I can't install it on my phone!?

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Tourbillon De La Vie
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Health Monitor is disabled in some regions

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GusB
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What country are you in
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
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StFS
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I'm in Iceland. But the weird thing is that my watch has Samsung Health Monitor installed... but my phone refuses to do it. That's what makes me a bit sceptical that this is a region thing.

Can I somehow see the following:

  1. Whether Samsung Health Monitor is "allowed" in Iceland
  2. What region my watch is in
  3. What region my phone is in

 

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StFS
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Yes, but my watch could install it, just not my phone. To the best of my knowledge they should be configured to be in the same region.

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GusB
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Does seem like you should have it1707515804891.jpg
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
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GusB
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https://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.shealthmonitor
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
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