Moisture and or foreign object detetected!

[Tonye]

I am looking for advice on the above subject. I have a Galaxy FE24 and the charging problem is getting erratic.

It started randomly, came up with moisture detected error and unable to charge. I checked and cleaned charging port and waited a whole day and tried again. After that, the message pops more frequently over time even when its not near liquid of any sort. It may charge sometimes and pops with the same error at subsequent charging. 

I have cleaned the charging port and cleared USB cache a few times and still get the intermittent error message. 

I have been told to reset phone but I am reluctant to do that as I may lose valuable info, passwords and others. 

What's the best solution. Please advise if you can help

[Tonye]

Zora 33! How did you solve the issue? Did you send it over repair/replacement? I am still getting the error message, may have to send it in repairs.

[Zora33]

Yes, i had to do that. They said it wasthe charging port issue affecting the battery.

[Tonye]

Mine went in for repair yesterday. Got a message they are awaiting parts(whatever that means). Fingers crossed, hopefully it's fixed. Thanks for your advise and input.