Mobile Network Connection Lost

[faqih93]

Hi

Just bought a new Samsung S24+ but for some weird reason the mobile network always lost when i tried to use it. From what I can find, I can only reset the mobile mobile network setting and restart my phone. The mobile network work for about 1 minute, then it back to being lost showing "NO SIM, NO SERVICE".

I have tried everything:-

-Clear partition cache

-Factory reset

-Using the Samsung member app

-Reset APN

-Manually select my provider

-Try SIM on another phone (works fine)

-I even tried using e-SIM. Still same issue..

What is happening here??

[-Robot-]

Have you spoken to you network provider?

[Tourbillon De La Vie]

Bought the phone from where

[faqih93]

From my authorize local Samsung store.

[faqih93]

Yep. They said to to turn on and off my phone or try clean my SIM and to try it on different other SIM slot which doesn't works.

[-Robot-]

Sorry I can be more help

Maybe you can take it to a Samsung Store and have them look at it

[Galaxy-2025]

Is the phone unlocked to all networks in your country ?

[faqih93]

You mean 5G? If yes, my country does support 5G.

[Galaxy-2025]

What is the exact model code of the phone ? I am just wondering whether the phone is network locked for some countries ?

[faqih93]

Samsung Galaxy S24+ SM-S926B

XME