Location issues

[FearGod]

Hello, I really need help;

I am based in the UK. I got the S24 ultra but I can't see the good lock app and many other app in galaxy store. Why is this the case please? Hope I haven't got a fake phone 😔

Secondly, the prices for the apps is in naira and the card I added was for pounds. Is anyone having similar problems? 

[FearGod]

It's set to Nigeria 🇳🇬

[GusB]

It's possible this is the reason then.

Doesn't seem you can change the country on the phone but maybe try logging into your Samsung account on the browser and changing the country to UK... Worth a try

[FearGod]

How can I change this please?
My s21 was bought in Nigeria and all my settings done there before i relocated to the UK. Could this be the cause?

[GusB]

Yeah could be, see my comment below, try logging into you Samsung account on your browser and see if you can change the country.

[FearGod]

Ok boss. Thank you very much 😊

[PaulM1]

Hi there, @FearGod. In addition to what has already been advised, I recommend consulting the guide below and following the steps contained within it:

https://www.samsung.com/uk/support/apps-services/how-to-change-your-samsung-account-country-or-regio...

This will enable you to change your region and access the range of apps intended for this market.

Please check the caveats listed under the "Please Note" heading before making any changes (especially if believe that you might need to change the region again in the near future).

I hope this helps.

[FearGod]

Thanks very much.
Very helpful 👌🏽

[FearGod]

I have done the change, but it's still the same thing. Still can't access the good lock app and the paid apps on galaxy store is in naira and not in pounds. What could be the cause?

[GusB]

Have you restarted the phone following this change?

I'm out of ideas so unless the link from PaulM1 provides the answer, might be best to chat to Samsung...

[FearGod]

Yea, I restarted it.