Latest update has caused problems

[LongTermer]

Ever since the most recent update, sometimes my device (Galaxy S24 Ultra) will not unlock. I press the unlock button, and I hear the unlock sound, but the screen will not light up. This happens about 95% of the time, the times I manage to get it to open it doesn't stay that way for long.

If I am persistent in pressing the unlock button it will sometimes green screen, looking like the screen is broken. Then it will return to normal as if nothing ever happened.

What could be the issue?

[BandOfBrothers]

Hi @LongTermer 

That's a conundrum !!

I'm on the latest software update and security patch ,and am not experiencing this 🤔

As troubleshooting steps if you haven't already can you try these >

• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. { Repair Apps may not be availableto the Samsung Galaxy s²⁴ Series of phone's. } 
• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 
• As a very last resort back up and factory reset. 
• Send feedback via your Samsung Members App. 

A Samsung Service Centre can assess your phone if required. 

If I can be of any further help then please don't hesitate to ask.  😎 

[Blessed4life]

Hi, it's easier to just backup your important files & just do a factory reset.
It's quicker than most people think.

[AndrewL]

@LongTermer: For clarity, are you pressing the Side button to access your Lock screen when the issue occurs? If so, have you tried double tapping the screen while it's idle to access the Lock screen in this manner? Alternatively, try double pressing the Side button to navigate straight to your PIN/password screen, to see if this helps. In the meantime, please press the Volume Down and Side buttons together for around 10 seconds until the phone restarts. This will preform a Soft Reset, and resolve any software issues that might be a contributing factor. 

[Cjaygreen]

Hi to whom this may concern. Since the last update my s24ultra sim card works then dosent work on and off.the sim is fine in all other devices I have checked. Has anyone else had this problem?I've been with Samsung from the start back in the day.ive had evey note ever built then the s24ultra dew to the stylus moving to the s series 🤔 with thanks mr greene

[gav83collins]

My device is periodically losing access to storage, can't save screenshots, many media pick in any app, gallery shows the thumb and all exclamation marks, my files, shows nothing

Then it just works eventually on its own then it happens again

Since most recent update

[Anish S24 Ultra]

After my first updation on my S24 ulra there is a software issue occured. Problem is when you fix the mobile to charge the battery indication is not working. I check with different charge cable and adaptors. After that I restart my mobile and connet to charge then it works. Is there is any similar issues occured for anybody....