How to claim you Galaxy Store voucher...

[keugier]

Apologise in advance, if I'm repeating the same info..

If not, see the instruction below on how to claim your Galaxy Store voucher in the UK it's £30.00.

Step 5 is apparently the most important step in this process. 

I'll try this later today ..

[BandOfBrothers]

Thank you for sharing this @keugier  😎

[Reylob]

Hi @keugier 

I can confirm that step 5 does not work. I have made a phone call, I have setup my Wallet, I use it to pay, so it has a card added. I have done step 9, but no reply so far.

I had found the documentation on this page:

https://www.samsung.com/uk/boost/galaxy-store/

I do qualify to the £30 voucher, according to the full terms and conditions, note that the terms and conditions for the £30 is after the terms and conditions for the £10.

http://www.samsung.com/uk/boost/galaxystorefullterms

However, I do not have the Boost app or the Voucher.

These are the steps for claiming:

1. If you are a Samsung Galaxy S24 customer, you can redeem your Galaxy Store voucher through Samsung Wallet
2. After setting up, just swipe up on your home screen to access Samsung Wallet
3. If you’re not already a Wallet member, sign up
4. Head to the Menu then you will find the Galaxy Store promotion under the Promotions tab
5. If you can’t see the Galaxy Store promotion, this might be because you haven’t made a phone call yet on your new handset, once you have made your first call this promotion should appear
6. Select the Galaxy Store promotion
7. Accept the terms and conditions and hit ‘Confirm’
8. Copy the promotional code and head to Galaxy Store
9. Any issues get in touch with Galaxy Store support: Select ‘Menu’ in your Galaxy Store app, select ‘Settings’, select ‘Contact us’, select ‘Ask questions’ and then type your question to us

[keugier]

Now that's was to good to be true ! I made a call as well and still nothing.

However , I went back to the Samsung shop app and select the chat function and spoke with an agent, who has raised a case for a different departmen to follow up on this issue and claim.!!!

[keugier]

I was meant to post this earlier! If you pre-order your s24 ultra online via Samsung then contact their customer service;
You'll be asked to provide a screenshot of the promotion page of your wallet to verify that it's not there!

Then ;
last name;
Email address;
Shipping address;
Contact number;
Order number;

Not sure what the outcome would be, hopefully a £30.00 voucher 🤣

[keugier]

After the initial chat with their support team stating that they will reply to my enquiry within 48hrs , I haven't received any further communication or a follow up to the above ⬆️.
I just checked my wallet and this is what I've found.

Did you receive yours yet?

[chelly23]

I have 3 vouchers in my galaxy store...But cannot seem to use them...They say they have been redeemed but there are no codes...Please somebody help...Going round in circles....