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hi there can anyone help me out as I have a s24 Ultra

(Topic created on: 04-06-2024 11:22 PM)
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diondelboy
Journeyman
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hi there can anyone help me out as I have bought a s24 ultra i have add the mobile phones for 3 weeds now the screen every now and again freezes the phone is it a software issue does anybody else have software issue or is it Samsung or the mobile phone I have done all updates up to 6.1 android 14 thanks
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17 REPLIES 17
diondelboy
Journeyman
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Add this come up spotify to day playing music in my s24 and freeze my phone 1717619481537.jpg
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diondelboy
Journeyman
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hi there I have done a cache partition on my s24 ultra so let's see on how it goes thanks everyone for messaging me have a lovely evening x x dion x x
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GoanGeek
Samsung Members Star ★
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Hi.

Just to add . Here on the members app you run diagnostics on lot of stuff for your phone.
So check the support tab at the bottom of the app and phone diagnostics.
Follow Me, like my posts and Mark as Solution if I helped solve your Problems.
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Deanbed
Helping Hand
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You have had it 3 weeks or (weeds lol) transferring stuff from your old phone maybe, but the 24 ultra should handle it being a top mobile. When I got my s24 after transferring my old data on to it, something didn't agree with it, so I took a lot of non essential stuff off that the old phone loaded & it's been OK since.
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davehorne
Big Cheese
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Years ago I had an issue with an older Samsung phone and I'm certain the cause was a dodgy APK install.  I reset the phone and all was well.

Did you, by any chance, install any apps that could fit that description?

The first thing I'd try, simply restart the phone.  The typical advice which very often works, wipe the cache of the entire phone.  

Report back if anything works ... or not.

Watch4 Classic
Galaxy S25 Ultra / 1T / Microsoft Launcher / Spigen Liquid Air case / Samsung Silicone case
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diondelboy
Journeyman
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Hi there wipe the cache partition see how the mobile phones goes thanks
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diondelboy
Journeyman
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Hi all I think that my phone is been all right since I've had replies from you lot tha ( Wiping the Partition Cashenk ) you very much love dion x stay safe
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Big_Damn_Browncoat
First Poster
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I've been noticing the little tics and freezes starting to happen occasionally. They're still so short and so small that they're easy to miss. But a few months ago they weren't there AT ALL, so I think that much like the others I've had, in a couple of years it'll be a different creature than it was in 2024. I don't know they keep piling more and more features in, and more and more storage, but constantly less RAM. My S21 Ultra was far and away the best Samsung S series Galaxy that I've ever owned. I used the living hell out of that phone, and it never slowed down, it never hiccuped, and it never gave me a single moment of grief. But unlike all of the "bigger, better, faster"  S series Galaxies which have followed, my S21 had 16GB of RAM, and i strongly suspect it's exactly why I never had a stutter or a misfire with it. Samsung is just insanely greedy with RAM the past few years, and I really don't understand what is possessing them to do that. 

Like, I have a small Alienware laptop, it's like 6 years old, and it came to me with 64GB RAM with a 128GB option right from the factory. But a few months ago, I hit up Samsung directly for a Book3 Pro 360, and I figured that going from Windows 10 to 11 almost immediately, I wanted at LEAST as much RAM as my 6 year old laptop had stock. But Samsung told me that was no such critter to be had, on ANY level. The base models came with 8GB, the Pros came with 16GB, and the Ultra has 32GB and that's where it maxes out? Seriously? In 2024? For a laptop that they are charging almost $5000 to own, the very best that they can do is 32GB RAM, and only on their top-tier Ultra version? That is sad, and that is greedy. And I think that I'm finally going to get off of my "samsung for everything", train. 

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