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Facing issues with S24 ultra

(Topic created on: 13-02-2024 09:38 PM)
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Hemanth321
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Hi, I recently purchased samsung s24 Ultra with a lot of excitement and built a trust with samsung that will give a great device to the consumers, I pre ordered with a 1Tb variant I received it on Feb 4 in the UK.

The pictures outcome is too noisy, and it feels like I brought a small range mobile phone instead of samsung Flagship.

The phone is having a lot of bugs:

1. Touch unresponsive, I feel multiple times I need to click for small text.

2. Heating up quickly near the side of the camera even when I am using social media applications.

3. Battery drains rapidly. I believe screen on time is less than expected compared to the previous generation model

4. In the evenings, when I watch screen with the minimum brightness, the text looks more washed away, not sharp at all, that causes eye fatigue and severe headache. Recently, I tested with the eye doctor nothing wrong with my eyes. I am using other phones. I never felt as how bad I am feeling.

Is any anyone facing similar issues, I have 4 days left for my return, please if an give me your inputs on this.
57 REPLIES 57
Ranjith12
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3months back i brought the phone. Now my mic is complaint front. While recording video i facing noise. Then i check the service center. Seriously first time i feeling the pressure of expe.sive phone

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Ranjith12
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S24 ultra my front mic having issue. Its not working. I dont use roughly. I always check properly. Worst experience i spent all money for this premium phone. Mentally disturbed by this problem. And also. Bbatter life and camera lowlight also facing grains issue

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CrissyB
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I am also having similar troubles. I recently got my s24 ultra as a gift and an upgrade to my Note 20 Ultra 5G. I also own a Samsung S22+. Immediately after setting up this phone I was met with a grainy display which ignited severe disappointment. The grainy display and lack of vivid images are a complete downgrade to both my Note 20 Ultra 5G and Samsung 22+. With all the hype surrounding this phone I can't help but feel deflated. The picture quality also seems to be a downgrade to the other 2 phones I mentioned as well. In fact, the visual display reminds me of the Samsung Galaxy A14 which in all honesty even looks better than this grainy display; Very unbecoming of a flagship phone. I am also very annoyed by the font I am seeing on whatsapp which hurts my eyes on this phone and I can't seem to find a way to change it. The same font is displayed on Netflix and other apps which are downloaded on this phone and it makes me feel like throwing the phone away. The sound quality is good and I'm loving yhe space I got but the display, picture and video quality needs adjustment. I hope Samsung fixes these issues quickly.

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IT_Guru_IBM
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https://youtu.be/WO2b03Zdu4Q?si=4oykU1SEiTPlx28G

To ANYONE complaining about screen colours being washed out - at least test this with a format that is designed to display rich colours - like this LG video (make sure you select the 4k resolution in settings on the video), turn your brightness up and appreciate the potential of the quality of this screen!
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CUlater
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Let's face it. the S24 IS JUNK

GemGem1
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Nobody can ring me on my new Samsung 24 no body can ring me IOU😮
andyfraser
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I'm having same problem
If it carries on I'll be going somewhere else and will never buy a Samsung again
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Members_xFgWhEo
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I have had my Samsung S24 Ultra 1 Tb memory for 4 months with constant headaches; TIM (Italy) is my service provider. I have never had such a nightmarish experience with a new Samsung phone, and I have had several. After spending 1K euro you would expect a much better experience. List of problems:  1) overheating, 2) short battery life, 3) 0.5x lens does not work and 10x lens is blurry 4) responds exceedingly slow. The software does not allow me to discover what app is slowing the phone. The last android software update was 1 January 2024 (I am posting this 2 July 2025). Has Samsung abandoned support for this phone? Samsung you have lost my confidence. 😞 

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