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Face search feature gone after update?

(Topic created on: 12-05-2025 08:58 AM)
2544 Views
Gee1997
Apprentice
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My face search feature has all but disappeared. Before it had every face in my gallery that I could search by, now for some reason it has only got my dog under "people and pets". Is there a way I can search my gallery by face if it isn't picking it up automatically? 
17 REPLIES 17
DSMAY123
First Poster
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Has anyone found a fix to this yet?

Gee1997
Apprentice
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Still having the issue, its only picking up pets and not people.
slb2288
First Poster
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I have the same issue. It was such a brilliant feature but now only pets and not people
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AleyEldineHany
Student
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any fixes to this ?

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Milertroy
First Poster
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After latest update.. checked immediately on my gallery in the face search and still no luck. I hope samsung will fix this. Its a big help

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AleyEldineHany
Student
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GUYSSSSS I FOUND A SOLUTION!!!! 

U need to go to apps, show system files and clear cache for the following 

1) facesearch

2) smartfacesearch

3)  CMHprovider

4) gallery 

And remove any battery protection settings, leave ur phone charging and connected to wifi overnight 

And boom u'll find it in the morningg ! 

I CANT BELIEVE IT 😭🤩

TobyC5
Explorer
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Not a good solution. If you have many pictures on your device, it will take weeks instead of only one night to rebuild the database. 

Please take into consideration, that this will not only wipe faces from your device's index, but also text recognition etc. 

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AK241
First Poster
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I am unable to follow your steps, what phone are you using and are you on the latest software?
Thank you for the update

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