02-04-2024 07:41 PM
I have an S24 Ultra. Whenever I receive a call, the dialpad just doesn't show up. So I switched the answering/ending call method to using my side buttons. But I need the dialpad to make outgoing calls that aren't in my contacts or in recents.
I've tried clearing cache and data in the phone app itself. I've also tried clearing cache partition, and when I do this it comes back up, but I lose it again after a couple calls.
02-04-2024 08:04 PM
02-04-2024 08:15 PM
lol No offense taken. Maybe I just didn't describe it well. So when I receive a call, I don't have the option to answer. At least not by using the dialpad that SHOULD pop up. I switched my answering method in the settings to just using the side buttons. But it's bothering me that I don't even get a dialpad.
02-04-2024 08:16 PM
02-04-2024 08:19 PM
Ah. That's what I mean lol I apologize for not using the right terminology. And if I dial out, I don't get that screen that pops up with the red hang up button. It will ring, but my screen doesn't change.
02-04-2024 08:21 PM
02-04-2024 08:22 PM
02-04-2024 08:24 PM
I just tried again and it just simply isn't there. My screen doesn't change at all. Again, it will change if I clear cache partition. But after a couple calls I have the same problem again. Thank goodness for the side buttons lol But I'd still like to figure this out.
02-04-2024 08:25 PM
03-04-2024 08:54 AM
Hi @AmberL11
Can you take some screenshot of what you get when on a call?