@rosemay: Where did you purchase the phone from, and was the device chipped 'out of the box'? If it was purchased from our website at samsung.com, and if it has been less then 72 hours since the delivery date, then you have the option of reaching out to our Shop Team to discuss your options regarding a refund or replacement device.
Alternatively, if the phone was not purchased directly from Samsung, then I recommend contacting the relevant retailer/seller directly for further assistance.
We do offer a repair service, however a chip in the frame would be considered physical/cosmetic damage which is not covered by our warranty. If you are unable to replace the phone following the steps above, and you would like to arrange a repair, then please get in touch via the link below, and an advisor will be able to make the necessary arrangements for you.
