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Blobs on camera

(Topic created on: 24-11-2024 07:17 PM)
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amyleigh2610
Explorer
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Hello, My s24 camera is playing up again!

I have taken pictures and there is a dark shadow / blob on the same place on the image of every picture I take. This fades and comes back with my motion picture as I move through the motion image. It's so strange. Anyone know what can be causing this? This is like the 50th issue I have had with my s24 & I'm getting pretty sick of device as a whole.
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10 REPLIES 10
xSteveuk
Mastermind
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Hi,
Have you tried cleaning wiping
The camera lens
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amyleigh2610
Explorer
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Yes, it's clean. When I zoom in and out it moves with the zoom and i can zoom in to the point where it vanishes
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ChrisB_
Moderator
Moderator
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That's a very peculiar camera issue you're having with your S24, @amyleigh2610. If you haven't already tried to do so, please clear the cache and data of the Camera app. This will not remove any files from your phone, it will simply give the app a restart and remove any corrupted data.

Please follow the steps below to do this:

> Go to "Settings".
> Tap "Apps".
> Search for "Camera" and select it.
> Tap "Storage".
> Tap "Clear cache", located on the bottom right of your screen.
> Tap "Clear data", located on the bottom left of your screen.

Please could you let me know how you get on? Many thanks. 

lminvti
Samsung Members Star ★
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Hi there 👋

Could you give us an example on screenshot or a real time picture?
Also does it reacuring issue where it fades away and it stays for x amount of time?

Does that appears on the pictures or just the screen while you trying to take pictures?

If you can upload any samples we could see more in depth issue if its showing just on your screen or its just on yours and if it's hardware issue or just a simple fix.
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amyleigh2610
Explorer
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It's on my screen as I take the image and on the final picture. As I move the camera the mark moves and leaves like a smudge where I've moved it and it's following the movement of the camera. I'll attach and image now
lminvti
Samsung Members Star ★
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Okay I'll wait for image. Thanks
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amyleigh2610
Explorer
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This blob is on all images in the same place, I can't remove it using the editor app xx20241124_202219_1000049273_1732479888.jpg20241124_202235_1000049274_1732479910.jpg
amyleigh2610
Explorer
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This hasn't helped
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lminvti
Samsung Members Star ★
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It does seem odd..
Have you checked if your camera lens inside is clean and has no damage using flashlight?
It does seem like something on the camera lens inside.

You could follow the reset camera settings and restart your phone as suggested and see if that works. Other thing to try :
Open pro raw mode and take picture see if any better, download camera assistant app from galaxy store toggle option shown in attached screenshot.

Other question i have is that become recent problem or it was from the beginning?

It seems it might be hardware issue so you might get in touch with samsung repairs you can find in app under support section > request service1732480391868_1732480391862_0.jpg
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