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App issues after software update

(Topic created on: 10-06-2025 08:07 AM)
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sadiqdsa
First Poster
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Hey guys, I updated my software yesterday since then I'm unable to open amazon websites and apps ( Amazon shopping, amazon work, amazon a to z)
I cant access them with my mobile data, however i can open them with wifi connection 
I have tried everything but its not working 
Kindly suggest me what to do, as i work at amazon and I use amazon atoz daily 
2 REPLIES 2
Bindex
Helping Hand
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Hello, have you tried performing a clear cache partition? This might solve the issue you're currently getting, I will post the steps below: 

To clear your phone's cache partition:

  1. Connect your phone to a PC.
  2. Turn off your phone (it won't enter Recovery Mode if it's on).
  3. Press and hold the Volume Up and Bixby/Power keys simultaneously.
  4. Once the Android Recovery screen appears, release both buttons.
  5. Use the Volume Down button to highlight "Wipe cache partition."
  6. Press the Power button to select it.
  7. Use Volume Down to highlight "Yes," then press Power to confirm.
  8. After the cache is cleared, press the Power button again to reboot your device.

If you have tried doing this, please can you list the steps which you have tried, hopefully this will fix your current bug.

MrBindex | Tech enthusiast
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Tourbillon De La Vie
Samsung Members Star ★
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Can other apps, browsers etc, connect via WiFi. Any error message when you try to connect using amazon apps 

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