My s 24 ultra is hanging after updating ONE UI 8.O

[Abdul619]

The recent phone update has introduced noticeable performance issues, impacting overall usability. The device has exhibited consistent hanging and unresponsive behavior since the update's installation. This sudden change in functionality is a cause for concern, requiring immediate attention. Addressing this problem is crucial to restoring the phone's expected performance and user experience. 

[johnz237]

Hi! Welcome to the Samsung Members community!

Go to the Samsung Members app - Support - Feedback.

What troubleshooting have you attempted?
Cleared cache partition?

[weeveedenn]

I have not experienced that problem at all.

[Tourbillon De La Vie]

Wipe phone cache partition to start with
• Power off the device.
• a USB-C cable to a PC or another device.
• Hold  Up + Side Button until Recovery Menu appears.
• Select Wipe cache partition/ Confirm Reboot system.

[Reylob]

Hi @Abdul619 

I have a Galaxy S24 Ultra  and I also updated to One UI 8.0. I have not experienced performance issues. Of course, this could be due to my usage.

As @johnz237 suggested:

Have your cleared the cache partition or done any troubleshooting? 

Have you tried booting the phone on safe mode? Safe mode will disable not required apps and can help you pinpoint if this behaviour is created by a 3rd party app.

To boot on safe mode:

• Swipe down on the top right of the screen.
• Press and hold Power off until Safe mode is shown.
• Tap Safe mode.
• Tap the power button icon.

[Abdallah77]

I Support completely what he says; it hangs and is not responsive (it used to be snappy and super fluid fast before the UI8). I am shocked to see a flagship perform like this.

s24 ultra 

[IamThatIam]

my phone doesn't moves after new update yesterday. start->next- again back to main screen.
any solution?

[Members_hhqbT3z]

Hi, I have the same problem, my phone hangs, ans no way to access anything.  I tried to clean the cache, and reboot, but no luck at all.  Phone is unusable ! 

[Members_hhqbT3z]

Hi, tried this, it did not work , any other options ?

[Pradeedrjm]

Atleast once in a day my phone is getting crash