5G connectivity issue

[Fakhri]

I couldn't connect to 5G network with my S24 Ultra. Did anyone meet the same problem? And what could be the solution? 

[Tourbillon De La Vie]

Who or where did you get the phone from 

[Fakhri]

From a local shop in Tunisia. It was sealed and genuine 

[Tourbillon De La Vie]

Is it meant for your region or for some other part of the world. Post software version from settings/about phone/software information 

[Fakhri]

 

[Tourbillon De La Vie]

It looks like you have UAE firmware (KSA) which might explain issues with 5g connectivity 

[Fakhri]

Que faire alors ? 

[Tourbillon De La Vie]

Well, find out if two countries use same 5g frequencies and if they do look potentially into changing csc . That said all this is out of scope for this forum 

[Tsiory Sullivan]

Hello,

I'm facing into the same issue with my new S24 FE which has KSA as CSC.
As I live in Madagascar, there are 2 network carriers that have 5G signal but it doesn't receive any 5G signal.

And before I get this new smartphone, I met the same issue with A33 5G which CSC is XFA.
It's supposed to be compatible with local networks since I bought it from the official distributor.

Whereas I noticed my colleague's S22 do receive 5G signal but her CSC is XAA.

[Fakhri]

Any solution?