Not fully updated features

[rdvnergn]

Hi all

I have set up my new S24 ultra. When I set up my new phone, I have uploaded the apps and settings from my previous device S10 5G.

I am watching videos and I realised that not all the features such as widgets and notification screen do not includes as in the videos. I would like to as whether I have faced this issue due to setting up my new phone by transferring from my old device or itis regional update variations? How can I solve this issue?

Thank you for all the answers!

[BandOfBrothers]

Hi @rdvnergn  and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members 👋 

How did you move your information from your old phone to your new phone ?

SmartSwitch maybe 🤔 

I personally use Samsung Cloud which moves everything across apart from my Gallery to which then I only use SmartSwitch.

[Tourbillon De La Vie]

Also, only apps that support 64bit will transfer and work on your new phone 

[rdvnergn]

Thank you @BandOfBrother,
I do not know how it is called but I have transferred all data by touching two phones together. All the wallpapers, photos, apps and information have transferred and I did not need any more settings.

I watch some videos about the features of new samsung and I tried to use new Samsung S24 ultra widgets such as new notification bar, widgets... but I cannot find them. I read a bit and I realised that my version is still U.I 6.1, but I read that new update U.I. 6.1.1 released in September. It may be related to the version. When I tried up to date my phone, it didn't have any update.

[rdvnergn]

Thank you. All apps works well but some new features are not available for my phone such as new widgets or lock screen swipe tools.

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

We in here generally recommend, when setting up a new device, to download apps from the Play Store again rather than use SmartSwitch.

This is (as @Tourbillon De La Vie has explained) because many apps have different versions depending the device.

Best to get the right version 👍

[rdvnergn]

I think I cannot update my version. I bought the phone with device deal by IDMobile and it was delivered from Curry's. How can I see my phone is banned and is it possible to solve it to get newest version?

[Tourbillon De La Vie]

What apps and what widgets are not working 

[rdvnergn]

To be honest, my problem is the One UI version. My device has UI 6.1 and can not detect any newer version. I have read the community page. The problem might my account be banned.

I bought my phone from Currys. Even though I read the community, I could not find any solution for it.
Could you help me?

[Tourbillon De La Vie]

6.1 is the latest one ui version. What account banning are you talking about