Wired Apple headphones

[SiSi58]

I have been using wired Apple headphones for many years. This was not a problem with the S10. I've had the S23 since May 2024 and suddenly there are problems. When I record messages via the headphones, there are unpleasant background noises - cracking, cracking. I have now bought at least 6 new headphones and the problem persists. The shop where I bought the mobile phone didn't know what to do. Maybe someone here can help me. Thank you very much.

[johnz237]

Hi! Welcome to the samsung members community.

It may be worth trying different headphones entirely.
Make sure ports are clean

try heading to Settings > Apps > Tap the 3 lines with the downward facing arrow to the right of 'Your apps' > Show system apps (toggle this on) > OK > USBSettings > Force stop > Storage > Clear cache > Clear data, then restart your device.

[Tourbillon De La Vie]

All 6 headphones wired? Did you try bluetooth ones if they work fine. Are you using adapter with quality dac built in 

[SiSi58]

Yes, al 6 😞  - which I do not understand. I know, I could buy bluetooth ones, but I am afraid of losing them. When I speak infos or talk to someone without the headphones, everything is ok.

[SiSi58]

Thank you so much for your answer. I did everything, without "Clear data". They say, everything is deleted - all accounts and so on. I did not dear to do so. Are you sure, I can clear the data? (for your info, I am a 66 year old and technically not so inclined.

The port was cleaned in the shop, where I bought it.

I tried it again, but there is no difference.

Greetings from Austria.

Sigrid

[SiSi58]

I also tried Samsung wired earphones. These also did not work. When I talk to someone the people I talk to say they can't hear me very well. It's a strange, muffled, echoing sound.

[johnz237]

Hi! Just clearing cache should be fine

[SiSi58]

Thank you so much for your answer. It did not change anything, so in the end I have to buy bluetooth headphones.