Samsung trio offer

[Members_KtFrwTY]

Hey, did anyone else purchase a Samsung phone beginning of December? My claim was accepted 1st Dec and I recieved the buds week before Christmas however no cashback. When I've attempted to track I've inputted the claim number which I get a response saying it doesn't exist and when I try to track through my email it's not sending me a verification  code. Is this happening to anybody else or has anyone recieved their cash back from around the same time? 

[Members_R3YsDKw]

Usually dont get cashback until the period for returning item has elapsed

[Obsydian]

I purchased 2x Watch6 Classics, received the trade-in emails and just checked the cashback tracking, I like after verification it shows all claims and the status.

Best to contact the claims team, I have in the past and they are quite helpful.

[jdsmithy9]

I'm also having issues how long is the return policy had phone almost a month surely its only 14 days

[Members_KtFrwTY]

Yes return policy for pay monthly is 2 weeks. I've still not recieved 

[MarlyMarls]

My ear buds claim was approved on the 25th January 2024. Recieved the Galaxy Buds 04/03/24. I have not received the £100.00