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Samsung trio offer

(Topic created on: 03-01-2024 10:06 AM)
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Members_KtFrwTY
Student
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Hey, did anyone else purchase a Samsung phone beginning of December? My claim was accepted 1st Dec and I recieved the buds week before Christmas however no cashback. When I've attempted to track I've inputted the claim number which I get a response saying it doesn't exist and when I try to track through my email it's not sending me a verification  code. Is this happening to anybody else or has anyone recieved their cash back from around the same time? 

5 REPLIES 5
Members_R3YsDKw
Apprentice
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Usually dont get cashback until the period for returning item has elapsed

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Obsydian
Samsung Members Star ★
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I purchased 2x Watch6 Classics, received the trade-in emails and just checked the cashback tracking, I like after verification it shows all claims and the status.

Best to contact the claims team, I have in the past and they are quite helpful.

 

Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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jdsmithy9
Apprentice
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I'm also having issues how long is the return policy had phone almost a month surely its only 14 days
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Members_KtFrwTY
Student
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Yes return policy for pay monthly is 2 weeks. I've still not recieved 

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MarlyMarls
First Poster
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My ear buds claim was approved on the 25th January 2024. Recieved the Galaxy Buds 04/03/24. I have not received the £100.00
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