S23FE - Buds FE mics not working on calls

[ben_b2]

Need help!

Recently my Buds FE don't work on any calls (normal voice calls, WhatsApp video etc).

I tested using the Samsung Voice Recorder app and that didn't work either. 

When I used the Wearables troubleshooting it was able to detect the test sounds through the Buds mics with no problems. 

So I can only assume the phone is the problem?

It's fine using other Bluetooth devices (car audio etc). 

Buds are up to date. 

Phone is up to date (downloading a One UI update now actually)

Any ideas?

[PaulM1]

Hi there, @ben_b2. Thanks for taking the time to post this. I replied to the PM that you sent us, by the way. Now that I can see more information about how this issue is manifesting for you, I think it would be a good idea to submit an Error report, as this will allow our software experts to take a closer look at this for you.

To do this, please open the Samsung Members app > Support > Send feedback > Click the pencil icon > Error reports.

Please include as much information as possible and ensure that you have also enclosed an error log.

The software team will review your submission and will get back to you as soon as possible with the next steps.

[luckyRoman]

Rubbish

[ben_b2]

Thanks - error report completed.
To add - i tested the earbuds on my windows 10 laptop and all the audio was fine. So just think the phone is part of the problem.

[PaulM1]

That's great, Ben. Thanks for the update. In the meantime, just to cover all possibilities, have you also updated the Galaxy Wearable app on your phone?

[Igor901]

Had the same problem.

Resetting WiFi and Bluetooth settings helped. And restart your phone.

[ben_b2]

Solution in the end was to remove the buds from the Bluetooth pairing list, then use another pair of non-samsung ear buds (which are fine just not great for wearing while moving), then re-pair the Samsung ones and they worked fine. Still working fine.
So definitely a phone thing, likely won't find root cause though.