S23 Ultra Screen Record and others

[RAI_RULES]

When I start screen recording the phone just stops recording at random intervals. Sometimes I can get upto 30mins recording before it fails other times it will stop after 5/6 mins. 

I have checked my storage capacity and I have at least 70% free so it's not a hard drive problem.

In addition when I listern to Podcasts, again, it just stops at random intervals but not like the Screen recording which always stops 100% of the time. 

I have run diagnostics check, I use the device care app at least 1 or 2 times a week, I restart my phone at least once every 2 weeks. 

I also have a S24 Ultra which works all the time and has no issues but the S23 Ultra has a problem. 

Could someone please offer a solution? 

[ChrisB_]

Greetings @RAI_RULES, and welcome to the Samsung Community forum. 👋

It does seem unusual that the Screen recorder on your S23 Ultra stops working after a few minutes, so I would suggest clearing the cache of the Samsung capture app. This will not remove any files from your phone, it will simply give the app a restart and remove any corrupted data.

To do this, please follow the steps below:

> From the Home screen, swipe either up or down to access your apps.
> Select "Settings".
> Tap "Apps".
> Search for "Samsung capture" and select it.
> Tap "Storage".
> Tap "Clear cache", located on the bottom right of your screen.

If this doesn't solve the problem, then please send us an Error report, as doing so will enable our software engineers to receive data logs relating to the problem you are experiencing. This data is anonymised and only held for the duration of the investigation of the report. 

To do this, please follow the simple steps below:  

> Launch the Samsung Members app on your phone. If you do not have this installed, you can download it from the Galaxy Store.

> Tap on "Support", located on the bottom right of the Members app.   

> Scroll down and select "Send feedback", tap the pencil icon, and then "Error reports".     

> Choose "Application".  

> Make sure that "Send system log data" is ticked to help resolve your question quickly.  

> Describe your problem in detail.  

> Change "Frequency" to whatever you prefer.  

> Tap the Send icon on the top right of the screen.  

 You can also follow our Community guide, which provides screenshots of the process.

Please do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes. If you can, please send an Error report as soon as you experience the issue (preferably within 15 minutes, in order for us to get the data that we need).  

An expert from the Samsung Members team will respond to your report as quickly as possible. You will find their response in the section titled "Check feedback you've sent" in the Samsung Members app. 

[RAI_RULES]

Thank you for your prompt response and advice, I will follow your steps and see if it resolves the issue.

I did not even know their was an app called, 'Samsung Capture'.. 😁