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S23 Ultra S-Pen

(Topic created on: 03-09-2023 07:08 AM)
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Suzy46
Apprentice
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Hi Everyone,

I have had my S23 Ultra for less than a year now, which I bought directly from Samsung.  My S-pen, which I hardly use, was stuck in my phone.   I googled how to remove a stuck S-pen from the phone, which I did finally managed to do.  However, the surface of the pen had all these wiggly lines on the surface of it.  Another thing, I tried to take a photo using the button on the S-pen.  It would depress, but it failed to take a picture.  Now, it looks like I am going to have to purchase a new one.  

Has anyone had the same problem that I have and had to replace the S-pen?  I wonder if any plastic residue is inside the port that houses the pen.  For someone having the same problem as myself, did you clean inside the port that houses the pen, and if so, how did you clean it, or did you just stick a new S-pen all the way into the port?

If someone can answer my questions and advise me, I would greatly appreciate.

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8 REPLIES 8
Fiona26
Samsung Members Star ★★
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Did you apply a screen protector that uses glue? I have read a few posts on reddit, which somehow the glue managed to get into the s pen slot. Leaving the s pen as you have described.
AndrewL
Moderator
Moderator
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@Suzy46: I'm sorry to hear that you encountered this issue with your S Pen. After successfully removing it from it's holster, are you now able to insert/remove it as expected? Regarding the camera, please try heading to Settings > Advanced features > S Pen > Air Actions > On > Choose air actions for individual apps > Camera > Single press: Take picture > On. Please make sure to press the button on the side of the S Pen, as the button on the end will not perform the desired action. If you encounter further performance issues, please head to Settings > Advanced features > S Pen > Tap the 3 dots in the top right > Reset S Pen. 

MorgFlame
Pioneer
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I accidentally broke my s pen, though now that you've mentioned it I did have the s pen stuck on some occasions. Where I press to release bytbit wouldn't release at all. I've been using my phone without the s pen for about 2 months and I would love a replacement but idk I should rather buy from Samsung or get one cheap from amazon. Though buying from Samsung would be beneficial because its the official one not some third party. As you mentioned about cleaning the inside of the port I haven't done that now that I'm looking at it it's quite dusty inside do maybe I should clean it before getting a new one
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AndrewL
Moderator
Moderator
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@MorgFlame: If you are considering purchasing a new S Pen, then I strongly recommend heading to samsung.com to source the replacement, to ensure that it is fully compatible. If you're interested, then please take a look at the link below.

https://www.samsung.com/uk/mobile-accessories/all-mobile-accessories/?smartphones+s-pens+galaxy-s23

Suzy46
Apprentice
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I won't purchase a new pen until I am able to clean all the way inside the port that holds the s-pen.  So, I need to know how I can clean it, and then, I will also need to know what caused the s-pen to damage?  Without knowing the answer to these two things, I will not purchase another s-pen because it may damage again.  It would be useless to buy and put another new s-pen into the port where it may damage again.

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Suzy46
Apprentice
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That could be a possibility.  If that is so, I definitely would need to know how to clean the holster that holds the s-pen.  Would you happen to know how to clean all the way inside the s-pen port?

 

Suzy46
Apprentice
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Andrew L, I just want to let you know that I followed your instructions, but my S-pen still does not work; reset does not help either.  I believe it is damaged.  Before buy a new stylus, I need to clean out the holster that it resides in?   I won't purchase a new one till I can do that.  Plus, I need to know what cause it to be damaged?  Could you please answer these questions.

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AntS
Moderator
Moderator
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Hi @Suzy46 , Cheers!

 

The only info we have on our side is as Fiona26 suggested: it's usually caused by a hardener of UV liquid glue during the application of a screen protector; and to visit an Authorised Samsung Support Centre if you have the issue. Might be best to pop in to your local Samsung Support Centre in any case, as it's one of those things that's best checked out properly physically. Are you based in the UK/Ireland? If not, which country are you based in?