21-03-2023 09:57 PM in
I've been having S23 Ultra for over a month already, and I just can't get used to such awful scrolling. Text and pictures are so bifurcate while scrolling. I do understand that neither pictures nor text cannot be focused and sharp when scrolling fast. But it's so weird when I scroll not fast or even pretty slowly, and the text still appears bifurcate until the scrolling process stops fully. It's so annoying + really hurts my eyes. I've never experienced such stuff before with my old (much cheaper) Android phones (the latest phone I switched from is OnePlus 8 Pro)...
I reached Samsung Support. They gave me, it seems, the only response they have for all cases on the planet - reset your phone to factory settings. Yeah, got it. The only thing is scrolling was like this from day one when the phone was free of my apps and with factory settings.
Maybe somebody knows, is it a hardware or software problem?
Solved! Go to Solution.
21-03-2023 10:26 PM in
01-04-2023 12:15 PM in
Just checked a few S23U in stores as I was planing to buy one. That was the first thing that I immediately noticed. Also compared to my iPhone 14P which also has it to some extent but not nearly as visible. Came here to check if others where also noticing it. Also scrolling felt off in chrome and some other apps.
Turning down the brightness is the first thing I do when checking devices in stores. Maybe that’s why I immediately noticed it. Felt like it throttled down its refresh rate after doing some intense camera testing. Chrome and the Google Discover Feed felt like it was at 60-90hz… the blurryness / smearing while scrolling became even more visible. This definitely made me NOT buy the phone atm.
09-05-2023 11:37 PM in
10-05-2023 05:29 AM in
Another member had a similar issue.
Have a look at this thread to see if the solution helps @Nataliia_P
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
10-05-2023 10:26 PM in
Hi @pen2023 , I saw your problem has been resolved Congrats! Mine is still with me. Actually, it's been with me since the day I first took S23 Ultra in my hands. I'm even not sure whether this is a software or hardware problem hence what could possibly help to resolve the issue.
In my personal opinion, Samsung Support is completely useless. I reached them twice due to the issues with scrolling and notifications. Both times they gave me a standard reply which is, "Reset your phone to factory settings". They even didn't ask when the problem occurred for the first time. In this case, I would tell them that I noticed this awful scrolling right away after turning the phone on for the first time when it was completely clean of any of my data.
P.S. The advice that helped you, unfortunately, didn't help me. Remove Animations has been off on my phone this whole time.
10-05-2023 10:37 PM in