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S23 Ultra OneUI 6.1 fingerprint scanner

(Topic created on: 28-03-2024 08:52 PM)
2069 Views
ForeignFez
Apprentice
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[EDIT, 5 APR 2024] Official response to my error report in the screenshot below. Looks like we'll be getting another software update soon.

image


Anyone else updated to OneUI 6.1 and noticed issues with their fingerprint scanner?

My S23 Ultra doesn't recognise my fingerprint first time pretty much every time after the update, so I have to lift my finger then put it back on it to rescan for it to work. It's like the scanner doesn't wake as fast as the screen does or something.
14 REPLIES 14
Romeoonrocks
Apprentice
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I think i've found out what's going on. It is not fingerprint scanner issue, or lock screen issue. The whole screen may not register your touch from time to time. I've noticed this while trying to turn on wi-fi/sound in notification panel (top view, not fully expanded). 

There was no notifications, so "no notifications" message was shown. I tapped on sound icon and it didn't react, but "no notification" message dissappeared and appeared again exactly like fingerprint icon did on the lock screen.  So i had to tap again to enable it.  Same happens with other options in notification panel.

It's a bigger problem than i thought. Test it for yourself, it happens pretty often. 

 

Here's a video, it's clear that a tapped exactly on the icon , but this time nothing happened.

SPRE
First Poster
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I have the same issue. S23 ultra. Reenrolling fingerprints doesn't help
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RetroLama
Student
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Same on my 23 Ultra.. I even done a hard reset and it didn't help. Come on Samsung, do something about it. 

Stuvan
Voyager
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I have this issue too.

Annoyingly, I had the exact same issue with my Pixel 6 Pro and it took Google months to fix it, prompting me to ditch the device and get an S23

Seems this issue/bug is deeply ingrained into the android operating system and will likely crop up again on different devices/builds in the future.
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Romeoonrocks
Apprentice
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Wow, that's unfortunate! Hope, at least they'll fix it for the time being. Because it worked perfectly before.

 

Edit: Just in case - after april's security patch on my s23 it seems that all issues have been resolved! Both lock screen and notification panel. Phew 😅