Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

S23 Ultra 5GHz Wifi not working

(Topic created on: 08-03-2023 02:24 PM)
16073 Views
LadyG955
Explorer
Options

The wifi issue is not just Wifi 6 its also affecting 5Ghz Wifi. I am having issues with 5Ghz wifi. I have two 5Ghz wifi in my home, it will connect to one, but the other one says "Connected without internet" and all the other devices in my home can use that one just fine its a problem only with my S23 Ultra. This even happens when I am not at home and trying to connect to other 5Ghz. Sometimes it will connect well, and other times it says it is connected without internet.  I am afraid to exchange my phone, as the screen is fine, I'm scared if I exchange it I'll end up getting one that has a screen issue. Is it likely this issue can be fixed with a software update? I had no idea my phone was not connected to the wifi and I've totally blown my data cap this month and being charged extra by my carrier as I do not have an unlimited data plan, I've never needed unlimited before this and never blown over my data cap before this phone. I have contacted Samsung support, they told me to take my phone to a service center which I feel will be a waste of time, as this is likely a software developer issue that a local service center has no ability to fix. Has anyone taken their phone to a service center and gotten this resolved? The nearest one is 2 hours from me, I dont want to waste the time an gas going if this is not something they can fix.

39 REPLIES 39
Megajoe
First Poster
Options
0 Likes
Options

inbound5072777362622384162.jpg

0 Likes
LadyG955
Explorer
Options

This did not work for my issue

0 Likes
Megajoe
First Poster
Options

Google it or look in utube 

0 Likes
LadyG955
Explorer
Options

I already have thank you, and nothing worked or I wouldn't have made a post for Samsung.

RahulMM
Student
Options

I had exactly the same issue and returned my phone within the 14  day return window.
There is a massive Redit theread with hundreds of people who ahve had the same issue.
I just logged on to see if the April update had made any difference but looks like it hasn't.

If anyone is intersted in the Redit thread it is at the follwoign link.

https://www.reddit.com/r/samsung/comments/10w75wh/s23_ultra_wifi_issue/?utm_source=share&utm_medium=...  

 

I am glad I logged back in to check the status as it seems Samsung has not resolved the issue.
From what I can gather despite so many people having the issue there seems to be no aknowlagment that there is an issue and this is even more frustrating.

When I called Samsung cmplaining about the issue they went though all sorts of trouble shooting steps including factory wipe of the device and running the device without restoring so it had no software or carry over from my old phone. Still nothing worked.

Really disapointed with Samsung and will have to concider another brand for the first time in over 10 years.

I wish Samsung would just aknowlage the issue and give official updates as this is all that would br needed for me to buy the phone again.

I will give them one more week and then look to move to another phone brand.

FGx022Zx.jpg

0 Likes
RahulMM
Student
Options

Nothing on youtube or Google helps.
There is the following Redit post that has hundreds of ohter people with the same issue but no solution.

https://www.reddit.com/r/samsung/comments/10w75wh/s23_ultra_wifi_issue/?utm_source=share&utm_medium=... 

 

0 Likes
LadyG955
Explorer
Options

It's very frustrating for a phone this expensive to have these kinds of wifi issues. It does not seem that Samsung plans to do anything about it. Its been a few months, and still no fixes that work.

Headers
First Poster
Options
I've found if u go to ur wifi settings through browser and turn off 5ghz for time been wifi will work on all devices in house and also s23 also since doing it I haven't had an issue
0 Likes
Kenmbz
First Poster
Options

Same issue here, don't even see the 5g wifi anymore. Even though my laptop right next to it does.

0 Likes