S23 ultra not working on samsung apps

[Phope763]

Recently brought a refurbished s23 ultra, however Samsing health and Samsung pass won't work. The phone also can't do software updates. Does anyone know what I can try please? I have done another factory reset but unfortunately that didn't help. 

When I try and open the apps it states 'can't open app'. 

[Phope763]

This is what happens 😩

[johnz237]

Hi! Welcome to the samsung members community.

Very first thing to do is
Open the Settings app on your Samsung phone.
• Go to About phone
• Scroll down and tap on Software information.
• Look for Service provider software version.
• The last three letters of this version code are the CSC code.

Is it a UK based phone (assuming where you're posting from)

If no- return the device where you bought it from.

It seems you've been sold defective device regardless....Id return it. You shoudnt have to troubleshoot a phone you've just bought

[Phope763]

Thank you for your reply! Yeah I am from the UK, I have done what you said that this is what shows?

Yeah I'm really disappointed as paid alot of money for the phone so will definitely be returning if I can solve the issue.

Thanks again

[johnz237]

I woudnt share that screenshot...just in case.

Your phones CSC seems to be correct- European.

Honestly- Id suggest returning. Normally id give a bunch of troubleshooting but you really shoudnt have to with a new phone

[Phope763]

Ah thank you, I have removed the screenshot.

So is there anything I can try or do I need to send it back?

Thanks for the help

[johnz237]

Being you've already attempted a factory reset.... I would return it

https://us.community.samsung.com/t5/Galaxy-S-Phones/Registration-failed-when-trying-to-update-S10/td...
Someone has a similar issue and it has a solution. Should be same steps

[Phope763]

Okay thank you, I will return the phone.