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s23 plus (camera failed ) issue .

(Topic created on: 06-09-2023 12:34 PM)
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Musaed
First Poster
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I pre-ordered my s23  plus phone and everything was good   . but 2 months ago after  jun  update  the camera keep giving me the ( camera failed ) message when I open it . I  cleared the camera data and did everything I can i even did the factory reset , but i still have the same issue .

 

i sent the phone to samsung repair center but they said its out of warranty and did not repair it . so >> can someone help please . 

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2 REPLIES 2
-Robot-
Samsung Members Star ★
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How can that be out of warranty? It less than a year old?
Babishko
Big Cheese
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@Musaed, your phone has to be under warranty as it is less than a year old. What reason were you given by your service centre as to why it is out of warranty?. It sounds as if you need a replacement camera module unfortunately. And your warranty covers this as your device is less than a year old. Has your phone been damaged in any way physically?.
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