12-10-2023 12:02 PM
I did the latest S23 update this morning (12/10/2023). Ever since the update was completed I have had no network signal, despite the network provider having no issues in the area. I have restarted the phone several times, checked that the SIM is registered and that no further Samsung updates are lurking. I really do not want to have to reset the phone back to factory settings as we leave home tomorrow and it takes forever to remember and get everything downloaded and logged into again. What other options are there please? Help
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12-10-2023 12:05 PM
12-10-2023 12:12 PM
Thanks for such a fast reply, I am away to try this just now
12-10-2023 12:25 PM
It hasn't worked unfortunately.
12-10-2023 01:08 PM
@SamJS: To begin with, please head to Settings > Connections > Mobile networks > Access point names, and check to make sure that your network plan is registered here. If it isn't, tap the 3 dots in the top right > Reset to default, to see if this helps. Tap the Back button > Network operators > Select automatically, and make sure that this is toggled on.
If the problem persists, power off your phone, remove the SIM card and give the gold contacts a rub with a dry, microfibre cloth, then re-insert it and power the device back on. When the phone has finished booting, check the top left corner of the lock screen, where your network details should be visible.
To further troubleshoot the issue, please head to Settings > Connections > SIM card manager, and make sure that your SIM is recognised, and toggled on. Also, you may wish to head to Settings > General management > Reset > Reset network settings > Reset settings, although please be aware that this will also reset your Wi-Fi and Bluetooth settings.
12-10-2023 01:26 PM
Thanks Andrew. That has sorted it.
I had looked at and tried some of these options before but worked was going into 'network operators' and toddling the slider off and back on. Thank you very much for your help, disaster averted
12-10-2023 02:03 PM
21-12-2023 05:38 PM
After updating to the new UI 6.0 software, my phone connection is terrible. I have an s23 and the service was great before and then I tried all these things and they worked temporarily. Eventually I factory reset my phone and it worked for 1 day and now I'm in the same boat. Will there be an update to fix this problem?
10-01-2024 12:51 AM
My S23 Ultra has been having bad reception issues when gaming, especially if I move from one room to another or even just a foot or two. This has never happened before the latest One UI update. A quick fix is to switch Wi-Fi on and off but that's a pain during gaming. I hope the next update fixes this.
11-01-2024 10:10 AM
Same problem here. It happens to the Wifi and 4G / 5G connection. Turn on/off always fixes it temporarily. The same for changing DNS settings and MAC address settings and a full network reset.