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"Emergency calls only" shows at all times.

(Topic created on: 10-09-2025 02:16 PM)
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nesierax
Student
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I've had this issue for over a week, at first I thought it was a problem with my provider (EE) and contacted them. They've checked and said there's no problems in my area, I've also confirmed this by swapping my SIM to my wife's identical phone & it works in hers. Her SIM doesn't work in mine and it does the same thing. I have tried restarting the phone, toggling airplane mode, resetting network settings under EE's instructions, using the diagnostics on this app (no problems detected,) manually selecting my carrier (fails), selecting both 4g & 5g preferred all to no avail. My software is up to date and I very occasionally get a signal within a 5 mile radius, I'm thinking of claiming off insurance to get it looked at but it will cost me £100 so wondered if there's anything else I can try. 
Many thanks in advance!
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10 REPLIES 10
MistyPigeon
Pioneer
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What's ur phone and ir model number?
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MistyPigeon
Pioneer
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Maybe it's a SIM issue?
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nesierax
Student
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SIM works fine in my wife's phone which is the same (s23 ultra)
Thanks for the reply
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MistyPigeon
Pioneer
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OK so I don't know myself but I hope the issue gets solved
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nesierax
Student
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Thanks 🙏
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MistyPigeon
Pioneer
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Oh also have you tried in another location (like Leeds,Swansea,Inverness,etc,dtc)?
Piper123
Samsung Members Star ★★
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Where did you buy your device from?
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
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nesierax
Student
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Direct from Samsung 😊
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Piper123
Samsung Members Star ★★
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Did you do a trade in and did you send your old device?

I'm wondering if you're using a blacklisted device here
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
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