Photos in different format -heic not jpeg

[Chez007]

Photos are not opening when I send in an email I do not have a program on Windows that supports heic files this is a massive headache to me I need jpeg for most things how can I get around this please

[Allysisa]

Hiya in settings can you select jpeg and not heic? Or on you pc right click and save as joeg??

[Bigtasty65 · Accepted solution]

Yeah, make sure this setting (see picture) is turned off in the Advanced Picture Options in your camera app settings from now on.

[Linda P]

Thank you for that ... when I go into my camera app and then settings at the top left, the settings do not stay on the screen and only flash by. I can see that high efficiency is set as "on" but cannot access it. Then I went into Samsung app and tried to find advanced camera settings, which I could not find? What to do? Hard to get help from Samsung Support : (

[Linda P]

Hi Allysia, did you find a solution?

 When I go into my camera app and then settings at the top left, the settings do not stay on the screen and only flash by. I can see that high efficiency is set as "on" but cannot access it. Then I went into Samsung app and tried to find advanced camera settings, which I could not find? What to do? Hard to get help from Samsung Support : (

[Scattymare]

I have an A54 with the same issue. How do I convert all pictures to jpeg? Every converter file I've downloaded doesn't work! Any help, please 🙏