Phone call options/keypad do not appear when making or receiving a call?

[kaldrid170]

Hello,

 Whenever I make or receive a call, the keypad doesn't come up on my screen so I am unable to hang up after the conversation is done and have to wait for the other person to hang up. How do I fix this? 

[Pugs1957]

How do you make a call and accept incoming calls if the keypad doesn't show?

[keith30]

My question too

[kaldrid170]

I received a voicemail and when you click on the name, four icons appear with one being a phone allowing you to call them back, and was able to call that way, but the keypad never popped up. I can click on the phone icon and access the keypad, but during a call, the keypad disappears and so I can not hang up. 

There is also no option to swipe down on the screen to see the on-going call like there used to be. I also have tried accessing other apps using the three lines at the bottom left to see if I had it open and missed it, and the call app doesnt come up. 

[Pugs1957]

Just press the Power button when the screen goes black.

[kaldrid170]

My screen does not go black.

[Pugs1957]

Do you have a phone icon?

[Rebustyana]

That sounds like a frustrating issue! Have you checked your phone settings to make sure the call keypad option is enabled? Sometimes it's a simple toggle. If that doesn't work, you might want to explore your phone's accessibility settings. By the way, have you heard of Instant Free Reverse Phone Lookup Service? It could be handy in some situations like these. Hope you get your keypad back soon!

[Redrules]

I have the same problem when I select a call from Recents.  The keypad does not come up nor can I access any other controls like speaker or mute.  I also have to wait for the other party to hang up.

[nikkotronic]

((FIX)) [kind of?]  (restart phone) had the same problem Samsung tech couldn't solve it. called a phone fixing shop and they said they have never heard of it before and said i would have to factory reset and they would have to re download the software. so i decided to do a quick soft reset and it works again. hopefully it doesn't persist.