01-03-2023 08:00 PM
Hi,
I observed very strange issue, please help me understand or fix this issue if this is some kind of software bug. Most of the time photos in 200 megapixel mode are processing after take shot and image looks very good, but sometimes after take shot nothing happens and details are lost. I'm using camera assistant with priority set to image quality. It happens even for statis scenes. This is good example - it's 200 megapixel crops, photos were taken one after the other and i tried to not move hand and stay in one position, but not helps.
Solved! Go to Solution.
14-07-2023 01:09 PM
Hi @Drzewoid ,
You should be able to send an error report through the Members app - and that will be forwarded on to the relevant developers.
As soon as the issue occurs (within 15 minutes is best):
Samsung Members > Support > Send Feedback > Error Reports > [select error type] > choose frequency of issue, and write an accurate and good description (and attach any screenshots/pictures/videos showing the issue if you want/are able to) > tick ‘Send system log data’ > Send (the > icon on the top right).
(Or: Long-press the Samsung Members icon on the Apps screen, and select 'Error reports' from the dropdown menu, and follow the steps from there.)
That will send that report for the Samsung developers to analyse.
01-03-2023 09:17 PM
14-04-2023 09:18 PM
After last firmware update nothing happened, problem still exists. Please fix this. This is very annoying.
13-07-2023 04:52 PM
After JUNE update, still nothing fixed 😞 Is any way to contact with real support of Samsung and camera developing team? Maybe is possible implement choose to processing method in camera assistant app?
14-07-2023 01:09 PM
Hi @Drzewoid ,
You should be able to send an error report through the Members app - and that will be forwarded on to the relevant developers.
As soon as the issue occurs (within 15 minutes is best):
Samsung Members > Support > Send Feedback > Error Reports > [select error type] > choose frequency of issue, and write an accurate and good description (and attach any screenshots/pictures/videos showing the issue if you want/are able to) > tick ‘Send system log data’ > Send (the > icon on the top right).
(Or: Long-press the Samsung Members icon on the Apps screen, and select 'Error reports' from the dropdown menu, and follow the steps from there.)
That will send that report for the Samsung developers to analyse.
01-10-2023 07:39 PM
Thanks for Your answer, looks like developers read this forum i guess My mistake, now all works good - i didn't notice HDR turn off make thinks good, all photos looking like i want
Before update turning HDR off didn't work, so i guess some fixes was applied. Thanks Samsung for reaction, finally love my S23U.
04-10-2023 01:04 PM
No worries. Glad that it got fixed for you and you can fully enjoy your S23U, Drzewoid! 😊👍