Face iD is bad

[wink-face]

I bought a Samsung S23+ recently. I have issues with my face id. I have had an iPhone as my recent phones and I never had this issue. When it's slightly dark, thr phone doesn't pick up or sense my face. It just keeps looking. Even though there is still light and it's not fully dark. With my husbands iPhone 14, it works perfectly even in full darkness. Does anyone know why it's like this? I have updated the software and I don't know what more I can do. Thank you guys

[Tourbillon De La Vie]

Can't say I noticed or tried in full darkness to use face recognition but if it didn't work I doubt I would think anything of it. I don't think much can be done to improve it 

[stefanoa7]

Unfortunately, this is something you will have to deal with. Apple's facial recognition hardware is far superior to samsungs. The trade off on an iphone - you have the big black bar at the top of your screen which houses the components for facial recognition. Samsung does not use similar hardware and thus, inferior face ID, more screen realestate.

In settings when you setup your face id biometrics, there is an option to turn on full brightness while it searches for your face, this may help in dark situations.

[BandOfBrothers]

@wink-face have you also set up the alternative appearance too. 

I agree when it low light or dark areas the face recognition isn't as accurate. 

[wink-face]

@BandOfBrothers, no, I haven't set up an alternative appearance. How do I do this, please? Thanks

[wink-face]

@StefanoA, thanks so much. I chose this phone for the camera, I guess you can't have it all. Thanks, though 😀.

[wink-face]

Thanks @Tourbillon De La Vie 😀

[Daz73r]

Have your fingerprint as backup

[wink-face]

@Daz73r I have my fingerprint registered, that also is a hit and miss. I think I might need to change my screen protector to get the fingerprint to work more effectively. 🤔

[Daz73r]

I've registered 2 of each thumb and never had a problem