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Dust on the glass of one of the cameras

(Topic created on: 15-06-2024 04:14 PM)
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stegio80
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Hi everyone,
I m pretty unlucky with my phone.
I've been at the repair centre (Samsung Experience) already 3 times. Once for the power button. It was apparently dirty and didn't work. The engineers fixed it.
Then for a faulty battery and USB port (replaced).
When the engineers replaced the battery, they had to replaced the back of the phone too because the machine that removed the back of the phone broke it.
The third time was for a speck of dusk. It was one on the glass of the upper left camera on the back of the phone (inside, obviously).
The engineers said that wouldn't create any issue but opened the phone and removed it. They also replaced the glasses protecting the cameras. However, by doing so, now I have two specks of dust, one on the glass of the big zoom camera on the back (bottom left) and on the glass of the small bottom camera on the right.
I called the Experience store and they said that they don't suggest opening the phone again unless the pictures are impacted. These particles are very small white dots, minuscole but vibisle. Do you think the particles will impact on the quality of my pictures? 

I'm disappointed that this happened. I thought the repair standards were better but didn't want to argue and don't want to return there with my phone again as I'm going on a trip.
I've raised the issue with Samsung directly as I bought my phone on their official website. I've been at a repair centre three times in 6 months. I said I want a new phone. I know it's maybe asking too much but for a phone of GBP 1000 or more, I don't think a person is supposed to go so often to a repair centre.
8 REPLIES 8
OmegaMutant
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Unfortunately elements of phones can go wrong so do need replacement parts but of course, this is why we have a warranty period.

No one here is going to be tell you if it will affect picture quality without looking at picture quality. Perhaps take a picture and take a look to see if its an issue?

Tbh, we live in a world where dust gets everywhere and is unavoidable.

I very much doubt they're going to give you a new phone. You've had an issue and it was fixed under warranty (assuming you didn't pay.) If a phone simply couldn't be fixed at all then i suppose they'd look at replacement then maybe. Idk. But of course, if you want a new phone then go buy one and trade yours in maybe?
stegio80
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It's hard to understand if there is an impact on pictures until I do a series of pictures. The cameras all do different things. It doesn't seem so.
Well, my main point is that I don't think that I should have a phone repaired 3 times in 6 months.
You're right about the dust but the phone is ipv68 dust proof. There shouldn't be dust there.
I'm not going to trade anything in as the phone is expensive enough and the issues it had were not related to the way I use it.
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OmegaMutant
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Again, take photos and see if it has any impact.

I get your point, but my point still stands. You had an issue or two and they were fixed. This is, again, why Samsung provide a warranty with their products regardless how many times you need to claim under said warranty it is there for a reason, and you've, again assuming, have claimed under this warranty and the phone is now fully functioning minus "dust."

Yes, phones have a rating regarding dust but if they've opened the phone up to complete repairs then I suppose there is an element that a speck of dust may appear.

As mentioned above, take your series of photos and see if you notice any issues with the quality. If not, then there is no issue here.
stegio80
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Thanks, I appreciate your insight. :smiling-face:
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BandOfBrothers
Samsung Members Star ★★
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Totally understand and appreciate that you have not had a good overall experience with your new phone @stegio80 

The phone is dust resistant but not dust proof however that said I wouldn't be happy with dust inside it. 

The engineers at a Samsung Service Centre should be in a dust free environment to help stop particles getting inside when working on a phone. 

Personally I'd push for this to be assessed again. 

Unfortunately after a relatively short timeframe Samsung will only repair. 

You can take a look at > Consumer-Rights-Act-2015. 

Please do let us know how you get on. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

stegio80
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Thank you so much. Do you think it will impact pictures?
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stegio80
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Also, I've booked doorstep repair. Will the wipe all my data out just to clean the glass of the camera? If so, I would probably leave the dust...
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stegio80
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I get it checked but now they don't have the spare part (glass). They say the camera work perfectly. They asked me to come back when back from holidays and they will remove the dust. They believe that dust is unavoidable.
Sadly, I've see some comment the store manager left about me. He left in on the booking form so when I accessed to reschedule the booking, I've found it. He wants the engineer to "get me gone". Unbelievable.
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