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Dual Sim not working on s23 😕

(Topic created on: 14-04-2024 06:27 PM)
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Members_tKcr1Nh
First Poster
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Hi there, I bought the S23 the other day and wanted to put my dual sims to work. Previously on the s21 I had the one using data and the other for calls. However I cannot activate them both. The option is grey.

I've done resets and updated my phone and to no avail it hasn't worked .

Screenshot_20240123_072909_Call settings.jpg

Screenshot_20240123_072918_Call settings.jpg

 now I thought it maybe positioning. With the first tray empty. I looked to see of its due to one being an E SIM and it shouldn't make a difference.

 

Can anyone help me please?

9 REPLIES 9
Tourbillon De La Vie
Samsung Members Star ★
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You are using two sims. Esim counts as one

Richmar83
Helping Hand
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Handset only has 2 IMEI numbers so only 2 SIMs can be used at any time. Your eSIM is taking one IMEI, the Smarty SIM the other.
You won't be able to use 2 physical SIMs at the same time as an eSIM is applied and in use.
Chistery
Pathfinder
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Move your physical SIM to slot 1.
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ynneL
Troubleshooter
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eSIM and SIM 2 use the same slot and can't be used together. You'll have to move SIM 2 to slot 1 then you can use them both
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hafiz_mbs
First Poster
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2024-02-13 4.03.46 pm.jpgI

why am I getting this message?

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hafiz_mbs
First Poster
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I inserted sim in first tray but it's not showing

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fati1214
First Poster
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I have S23 ultra. I'm facing sim issue.. my both sim card doesn't work in same time... only 1 sim card working at a time. Other one stop working
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Members_bWrUKUq
First Poster
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I have the same issue, Slot 1 only work with the WIFI on, as soon as i turn wifi off it goes to "emergency calls only," Slot 2 works fine if slot  1 is empty.  If i put 2 sims in then none of them work, only  1 sim works at a time. 

Have you found a solution?

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Alvaro023
First Poster
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I have the same problem.

I've been using 2 sims at the same time for the last month and suddenly today they stopped working together. 

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