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6.1.1 update. Apps now not updating S23 Ultra

(Topic created on: 17-09-2024 05:33 PM)
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Seether
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This is NOT resolved!!!
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After the update, I have several apps that are not updating. All with the same error message. Reboot doesn't work. Any help, please?

A workaround has been found by a member and has posted here in the thread.

Summary

"To anyone who still has a work profile (or is willing to test it):
If you go to "Security and Privacy" > App Security > app protection, click the 3 dots in the upper right corner > App protection settings > disable "auto scan when installing apps", does this work for you?
Even with work profile, I seem to be able to update and download again."

Thank you Joost88!

Update: 6 Nov

No reply from Samsung several weeks later, really bad form. The post says resolved; I didn't change the status as, in my opinion, the issue isn't resolved - it's a workaround not a fix.

I am unsure if I will upgrade to S25 now.
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138 REPLIES 138
klementin
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Thank you! ♥️ Worked very well 😊 

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idiomkrone
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Just FYI for people.   S23 Ultra, was having this same issue exactly for a while, only certain apps.   This allowed me to install/update ALL the apps I was having issues with.


@Joost88 wrote:

To anyone who still has a work profile (or is willing to test it):

If you go to "Security and Privacy" > App Security > app protection, click the 3 dots in the upper right corner > App protection settings > disable "auto scan when installing apps", does this work for you?

Even with work profile, I seem to be able to update and download again..



Thanks!

Gage

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Ttbonne
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So after trying several of the options that Smasung and Google recommended,  none of which worked.  I did a complete reset of my phone but made sure I backed everything up to Samsung cloud first.  After resetting I uploaded everything back.  Now all my apps upload as well as install without any issues.  As a matter of fact a lot of them. Look like a whole new version.  Hope this helps.

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farmerdave595
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Samsung has lost a customer of 14 years. this problem is totally unacceptable.

Nish25
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The Work profile settings change worked for me.... Thanks man! 

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Ranithya242001
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Hi the issue solved for me after trying this workaround. Thanks

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Boeing787
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OMG after 2+ weeks of trying EVERYTHING, including every single troubleshooting step suggested by Play Store support, just before resorting to factory resetting my phone,I did one last search and found this thread with your suggestion. It made sense to me, since I had recently installed a work profile on my phone, a bit before the issue started.  IT WORKED.  So simple.  Thank you SO much for ending my past 2 weeks of frustration!!

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Ttbonne
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Awesome,  that worked.  Thanks.  

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girishvenugopal
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That solution worked for me on S22 ultra. Able to update all apps after I disabled "Auto scan when installing apps". Thanks much.

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okoernig
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That worked!! Thank you so much, I spent hours trying to resolve this!

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