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S23 ultra Software Update

(Topic created on: 13-06-2025 09:43 PM)
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Al1986
Student
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  • Screenshot_20250614_023008_Settings.jpg

 I Don't get update, 

What is the problem of my device?  What shoult i do to take update? 

5 REPLIES 5
Piper123
Samsung Members Star ★
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Hey there and welcome to the Samsung UK and EU Community Forum

Your question has been answered multiple times on this Forum. A search would have provided you the answers.

Which country are you in?
Which retailer did you buy your device from?

Your device will almost certainly be from a different region to the one it is being used in.

To resolve

1. Try Smartswitch
2. Get a sim card for the country / region device is intended for, connect and then update.
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
Tourbillon De La Vie
Samsung Members Star ★
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It is a US device with us firmware 

Al1986
Student
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Buy and use both are Bangladesh. 

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Piper123
Samsung Members Star ★
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Looks like you're device is actually for the US market.

We see this a lot.
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
MNas04
Hotshot
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You might be better off returning the device depending on what platform you bought it from as it isn't designed to work in your region if you're not receiving software updates.