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6.1.1 update. Apps now not updating S23 Ultra

(Topic created on: 17-09-2024 05:33 PM)
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Seether
Pioneer
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This is NOT resolved!!!
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After the update, I have several apps that are not updating. All with the same error message. Reboot doesn't work. Any help, please?

A workaround has been found by a member and has posted here in the thread.

Summary

"To anyone who still has a work profile (or is willing to test it):
If you go to "Security and Privacy" > App Security > app protection, click the 3 dots in the upper right corner > App protection settings > disable "auto scan when installing apps", does this work for you?
Even with work profile, I seem to be able to update and download again."

Thank you Joost88!

Update: 6 Nov

No reply from Samsung several weeks later, really bad form. The post says resolved; I didn't change the status as, in my opinion, the issue isn't resolved - it's a workaround not a fix.

I am unsure if I will upgrade to S25 now.

1 Solution


Accepted Solutions
Solution
Joost88
Explorer
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To anyone who still has a work profile (or is willing to test it):

If you go to "Security and Privacy" > App Security > app protection, click the 3 dots in the upper right corner > App protection settings > disable "auto scan when installing apps", does this work for you?

Even with work profile, I seem to be able to update and download again..

View solution in context

138 REPLIES 138
AndrewL
Moderator
Moderator
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@Seether: When you attempt to download an update for one of the affected apps, and the 'Can't install..' notification appears, have you tried tapping on 'See common ways to fix the problem' to see if any of the suggestions resolve this for you? 

If the issue persists, try heading to Settings > Security and privacy > Updates > Google Play system update, and checking for any available updates here which might address the problem. You could also try Settings > Apps > Google Play Store > Tap the 3 dots in the top right > Uninstall updates, then check the Play Store once again to see if this helps. 

no1auntie_whu
Navigator
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I had that i just closed the app store and started again and it updated the apps ! My issue is the camera 🤦🏼‍♀️
adamlee
Big Cheese
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Yeah they broke the zoom on S23U and then destroyed night photography on the S23+, My mum just sent me some samples. Shockingly bad update. Camera update needed ASAP.IMG-20240917-WA0008_1000014780_1726592337.jpgIMG-20240917-WA0009_1000014784_1726592351.jpgIMG-20240917-WA0011_1000014790_1726592795.jpg
Seether
Pioneer
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Thanks for the suggestions; unfortunately, these haven't helped. Some apps update, others not. Tried clearing cache and data, didn't work either.
CaiRve
Explorer
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Hello,

I have the same problem.
And if I remove one of these apps I am not able to install it anymore ...

CaiRve
Explorer
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it seems that the problem also occurs with the installation of new apps ....

Seether
Pioneer
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Yes, some new apps won't install and if you uninstall an affected app, it won't reinstall. Can't remote to my car or log into my bank. Bit of a poor showing, Samsung!
CaiRve
Explorer
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Strange thing: I was able to update MS Teams with my professional account 😅.

0 Likes
CaiRve
Explorer
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I am able to install Google Calendar on my s23 ultra, one of the applications that you cannot update ...