Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

6.1.1 update. Apps now not updating S23 Ultra

(Topic created on: 17-09-2024 05:33 PM)
28270 Views
Seether
Pioneer
Options
This is NOT resolved!!!
image


image
After the update, I have several apps that are not updating. All with the same error message. Reboot doesn't work. Any help, please?

A workaround has been found by a member and has posted here in the thread.

Summary

"To anyone who still has a work profile (or is willing to test it):
If you go to "Security and Privacy" > App Security > app protection, click the 3 dots in the upper right corner > App protection settings > disable "auto scan when installing apps", does this work for you?
Even with work profile, I seem to be able to update and download again."

Thank you Joost88!

Update: 6 Nov

No reply from Samsung several weeks later, really bad form. The post says resolved; I didn't change the status as, in my opinion, the issue isn't resolved - it's a workaround not a fix.

I am unsure if I will upgrade to S25 now.
Go to solution
138 REPLIES 138
shahbazk61
First Poster
Options

Thanks for this.  I can update the apps now.

Yossarian55
First Poster
Options

THANK YOU

Joost88
Explorer
Options

Disabling autoscan on installation did not work? Did you try disabling app protection completely?

0 Likes
P3te
First Poster
Options
Turning off auto scan solved this problem
0 Likes
Seether
Pioneer
Options
It's really bad in my opinion that there's still no official fix. Bad on Samsung. I won't go Apple, but do Pixel or Other non OneUI phones have this issue?
DAP520109
First Poster
Options

👏👏👏

0 Likes
bull78633
First Poster
Options

Factory reset didn't work for me and cost me hours of time. The suggestion to change app scan on install worked for me.

 

0 Likes
Members_pv5HYdv
First Poster
Options

Me and my wife I have the exact same problem with different Samsung models(A54 and S23 Ultra)! After the One UI 6.1.1 update some apps dont update at all, others you cant even download it... In both cases the apps get stuck in the updating or downloading process. Even if you try to uptade the Google play services, the update gets stuck and dont finish. I tried everything in my S23 Ultra like clear cache from the apps and smartphone, the workarounds and even factory reset, and nothing works! Now i cant even install some apps I had after the factory reset, because of this issue. I made a shearch on Google, and I notice you have many people, from many countrys with this same problem and complaining about this, after One UI 6.1.1 update. My guess this update broke the google play store in some way, because if you use the Samsung Store you can install all apps normally, with no issues. SAMSUNG! FIX THIS!

0 Likes
basiluduehi
First Poster
Options

Workaround works , but this needs a permanent fix

0 Likes
Akirafxs
First Poster
Options

I had the same problem and followed every step suggested by everyone. The only thing I didn't try was a factory reset. Google support didn't managed to solve it but I fixed it:

Installed a vpn and managed to finally resume the google play update. After that, i managed to update every app without any issue.

Hope this can be of use for others too. Good luck 

0 Likes