3 purple dots

[bagpuss109x]

I keep getting 3 purple dots on my screen. Which freezes the screen, I then have to close whatever I'm doing for it to go. Can anyone help?

[bagpuss109x]

These are the dots they keep moving in and out

[TechZilla]

This seems like an app that has been given permission to appear on screen over any other app that is open. Have you pressed on the 3 dots?

[BandOfBrothers]

@bagpuss109x put the phone in Safe Mode as a troubleshooting step. 

> Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then ling hold on Turn Off to get to Safe Mode. 

If it stops then this js definitely an app you've downloaded. It's then a process of going through your most recent ones first and adjusting the preferences and or uninstalling them. 

If i can be of any further help please don't hesitate to ask  😎 

[bagpuss109x]

Thank you. I will give it a go

[bagpuss109x]

I have tried to press it, but nothing