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This content isn't compatible with your phone Samsung pay

(Topic created on: 20-04-2022 06:53 PM)
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Reylob
Big Cheese
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I trying to install Samsung pay and the Galaxy store says that:

This content isn't compatible with your phone, Contact your service provider to ... See pic

The phone is a UK S22 ultra.

spay.png

 Any suggestions?

 

 

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11 REPLIES 11
CarlH
Moderator
Moderator
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Hey @Reylob. Is the software on your phone up to date? Where did you purchase your phone from? 

danitudi971
Samsung Members Star ★★★
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Hello,

would you please show us your Device's software info?

You'll find it via Settings, About the Phone, Software Info.

See you soon!



Un assistente vocale per il tuo ecosistema Galaxy: Bixby


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Reylob
Big Cheese
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Yes, it is a UK phone, bought on Amazon, sold by Amazon. It has the latest firmware and apps. I had installed it before but I reset the phone.

 

sw_info.jpg

 

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Reylob
Big Cheese
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Sorry, I forgot to mention that it does install from the Google Play store. I just find a bit odd that a Samsung App from the Samsung store does not work as it should. I wanted to check why the Galaxy Store does identify the phone properly and allowed me to download it from there.

danitudi971
Samsung Members Star ★★★
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Great to hear! :smiling-face:

Is the application fully localized for UK?

See you soon!



Un assistente vocale per il tuo ecosistema Galaxy: Bixby


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Reylob
Big Cheese
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By the way, I have tried using wifi and mobile data. My wifi has an UK IP, but I thought that using data could help but it did not.

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danitudi971
Samsung Members Star ★★★
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Wi Fi connection doesn't affect Samsung Pay, but the SIM card inserted into the device does.

Do you have a UK mobile SIM card?

See you soon!



Un assistente vocale per il tuo ecosistema Galaxy: Bixby


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Reylob
Big Cheese
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Yes, I got a UK SIM card with an official UK phone.

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danitudi971
Samsung Members Star ★★★
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This all sounds weird.

The official FAQ of Samsung Pay UK say that the application is avabilable on the Galaxy Store for UK devices: if you'd like, you may send an error reporting via Samsung Members about this issue.

You can try again searching for Samsung Pay on the Galaxy Store (better if you record the screen while doing it) and within 3 minutes, open an error reporting going to Samsung Members, Assistance Tab, Error report, Application and describe that with your UK phone with a UK SIM card you have had this issue (better attaching log data and Software Info screenshot).

Samsung Members Team and R&D members will appreciate the reporting :smiling-face:

See you soon!



Un assistente vocale per il tuo ecosistema Galaxy: Bixby