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Sim card issues

(Topic created on: 03-11-2022 01:24 PM)
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Charlotte1969
Student
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Hi. 

I have just received my shiny new S22 Ultra. The sim card goes in fine and the phone recognises the card. Phone Shows my number and the provider. Mobile data is highlighted but calls and messages are greyed out. I can't seem to change it. I have tried all sim settings. reset the phone. done the updates. but nothing seems to work.  Any ideas?? 

I have put the sim back into my S20 ultra 5G and it still works fine. 

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9 REPLIES 9
nowdeleted
Big Cheese
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You normally have to 'pair' the card to the phone. Insert your card and reboot the phone..
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Charlotte1969
Student
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Hi Pete. I have tried that. turning off and back on..  I've tried the reset button too.. but nothing seems to work. I know the sim isn't faulty.. and my phone is recognising the sim and the provider and my mobile number.. just can't make or receive calls. I'm hoping it's something simple I have missed and  you guys can help me. 

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nowdeleted
Big Cheese
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Does the sim card work OK in another phone as it might be worth trying if you have a spare phone.
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Charlotte1969
Student
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yes, it's my existing sim from my original phone. It's back in my old S20 ultra again as I need my phone for business calls. 

 

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Benp2007
Explorer
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Hi Charlotte, I've got a Fold 3 and both Calls and messages are greyed out in the sim card manager option in settings and my phone works perfectly fine. They've greyed this out so you can't change the setting.
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Benp2007
Explorer
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As of above comment 20221103_140542_1000000347_1667484411.jpg
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Charlotte1969
Student
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ah.. ok.. thank you.  I thought that was why I can't make or receive calls.. obviously that's not the issue then.. my sim is working in my old phone.. just can't make calls or receive in my new phone. frustrating. 

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Benp2007
Explorer
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Well that's weird OK.. Have you spoken to your providers tech team, You may need a new sim sent to you. How old is the sim you have now?
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ynneL
Troubleshooter
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They're greyed out because you only have 1 sim installed they only become available when you have 2 sims installed it's perfectly normal
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